25-Year Warranty & SLA Policy
Zero repair bottlenecks. Gilead Energy Solutions provides direct local OEM warranty replacement mediation with certified service centers in Lagos and Abuja.
Applies to all Galaxy TOPCon, Canadian Solar, and Tier-1 Bifacial N-Type panels. Guaranteed minimum 84.8% peak nominal power output after 25 full operating years.
Applies to Felicity, Deye, and Dyque lithium battery banks. Engineered for 6,000+ deep discharge cycles at 80% DoD with smart active BMS cell balancing.
Applies to Deye Hybrid (3.6kW–50kW), Schneider, and Huawei commercial units. Gilead provides interim loaner inverters during manufacturer RMA evaluations.
How Gilead Handles Warranty Claims (RMA Process)
SCADA monitoring detects inverter code or battery voltage imbalance.
Field engineer dispatched within 24-48 hours with diagnostic equipment.
Interim unit installed so your home or business suffers zero downtime.
Brand-new replacement unit tested and commissioned on-site.
Live Warranty & RMA Claim Reader
Enter your Claim Reference Number, Equipment Serial Number, or registered WhatsApp Phone to read real-time diagnostic progress, manufacturer RMA dispatches, and replacement status.